We've introduced Strong Customer Authentication (SCA)

We have introduced new payment security measures on our website in response to a change in the law. Strong Customer Authentication (SCA) is a new set of requirements for authenticating some online payments and is being rolled out over an 18-month implementation period which started on the 14 September 2019 and will be completed in March 2021.

These purchases will require the added layer of security known as two-factor authentication so consumers can confirm their identity by providing information from at least two of the three following methods:

  • Knowledge: for example a password or a PIN
  • Possession: something only the user possesses, such as a token, mobile phone, card reader or other device evidenced by a one-time pass-code
  • Inherence: something the user is, such as fingerprint recognition

These changes have been in put in place to provide additional security when donating on our website and offer more protection against the risk of fraud. The checks are applied at random and you may be asked to authenticate the donation by entering a unique one-use pass-code which your card issuer will send to your phone.

For this reason, it is important that your card issuer has your most up-to-date contact information including your current phone or mobile number so that they can send a pass-code to you when you make a donation. 

You can find further information from our merchant blog.